MAS TRAILERS 004-37081-01536

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MAS TRAILERS

ALUMINUM LATCH PLATES 96"

Keast Enterprises Return and Refund Policy Returns Keast Enterprises is committed to providing you with the best customer experience. Our return policy is applicable only to unused items and is separate from warranty claims. Please note that not all orders are eligible for return once they have shipped. We may order products directly from the manufacturer, and if the manufacturer does not allow returns, we cannot offer a return. This varies case by case; please contact us for more information Return Eligibility Returns are accepted for up to 30 days after the order ships, including sales tax, for unused items only. Items that have been attached to a machine's attachment plate, connected to hydraulics, operated, or show any sign of use are not eligible for return unless there is a warranty claim. Items marked as Clearance, Demo, or Used are sold as-is and are not eligible for return. Orders beyond the 30-day window from the shipping date are not eligible for return or refund. Return shipping costs are the responsibility of the customer, as well as a 10% restocking fee. Items returned without prior authorization will be rejected and shipped back at the customer's expense. If the item cannot be returned for any reason, we will hold it for three business days free of charge before charging storage fees to the customer's account. If the product cannot be returned within 30 days, it will be considered abandoned and relinquished. For any questions regarding returns, please contact us at [email protected]. Non-Returnable Items Unfortunately, we cannot accept returns on sale items. European Union 14-Day Cooling-Off Period If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without justification. The item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds Cancellations Prior to Shipment You can cancel your order anytime before it ships at no charge (exceptions apply for built-to-order items and financed orders, see below). To cancel an order, please contact us as soon as possible at [email protected] for a full refund before your order is shipped. Cancellations of Custom Items Built-to-order products cannot be canceled or refunded. Your manufacturer's warranty will guarantee a fully functional and operational product. Standard Orders Refunds are processed case by case, depending on the manufacturer's refund policy. Refund requests must be made within 30 days of the order's shipment. Orders outside the 30-day window are not eligible for a refund. The product must be in its original packaging or repackaged sufficiently after receiving approval from the manufacturer. The product must be unused and without modification from its original form. A receipt, purchase order, or proof of purchase is required to meet refund criteria. We will notify you once the manufacturer has received and inspected your return. If approved, your original payment method will be refunded within 10 business days. If it has been more than 15 business days since we approved your return, please contact us at [email protected] Financed Orders Order cancellations and refunds must be requested in writing via email to [email protected] or by phone at 712-566-1033 at least 24 business hours before the order is communicated to ship and before the order is "funded" by the finance company. Once a financed order is shipped, it is considered fully funded and final. Returns are not accepted once a financed order ships. Before financing, consult with your financier to determine if this is the right payment option for you. If all requirements are met and a financed order has not yet shipped, a receipt, purchase order, or proof of purchase is needed to initiate a refund. Exchanges If you ordered an incompatible item for your machine, we are happy to arrange an exchange. Exchanges are evaluated case by case and need approval from both Keast Enterprises and the manufacturer. Contact us at [email protected] to initiate an exchange. Exchanges must meet the same requirements as returns for both financed and non-financed orders. The exchange must be requested within 30 days of the order's shipping date. Orders outside the 30-day window are not eligible for exchange. The product must be in its original packaging or repackaged satisfactorily after receiving approval from the manufacturer. The product must be unused and without modification from its original form. The customer must provide a receipt, purchase order, or proof of purchase. If an exchange is approved, the customer will be responsible for both the return shipping cost and the shipping cost of the new item. The customer will need to purchase the new item separately, and we recommend prompt action to ensure quick delivery. When the initial item is received and its condition is approved by the manufacturer, you will be refunded for your first order. Note that you may have two charges on your account until the first order's items are received, inspected, and refunded. Lost or Damaged Items If a shipment arrives damaged, document any damage on the Delivery Receipt and refuse the shipment by noting it on the handheld device provided by the driver. Please inspect items upon delivery before signing the delivery receipt. If you receive a damaged item and want to initiate a return, do not sign the delivery receipt—note the damage on the delivery receipt. The customer is responsible for filing a freight claim with the carrier, we will assist in resolving the situation. If an item is determined to be damaged in transit, a new item will be shipped free of charge. Please notify us if you believe your order is lost in transit. We will work with the carrier to locate it. If, after two weeks, the carrier confirms the order is lost, we will ship an additional item at no extra cost. Our Warranty Keast Enterprises sells all products with a manufacturer warranty unless otherwise specified. For specific manufacturer warranties, please see our warranty page or the product's web page. Keast Enterprises does not offer any warranty in place of the manufacturer warranty. Contact Us For any questions, concerns, or complaints regarding this return and refund policy, please contact us at [email protected] or call 712-566-1033. Keast Enterprises 45565 Aspen Road, Henderson, Iowa 51541

We will review your order and contact you to confirm shipping information and additional details. If you are a tax-exempt entity, please provide exemption forms to [email protected] or give us a call at 712-566-1033. Disclaimer of Warranties: The only warranties applying to the products or services are those which may be offered by the manufacturer of the parts or items.